Reference

What You Agree To When You Use bonsai login

These terms set out the rules that apply to your account, your transactions via DANA, OVO, and GoPay, and your access to every part of the lobby. Access and eligibility depend on local law and are available only where local regulations permit.

Account EligibilityDANA, OVO, GoPay TransactionsLobby Access RulesAccount Suspension ConditionsGoverning Jurisdiction

Explore the Lobby Read FAQ

How These Terms Apply to Your Account

bonsai login Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account on bonsai login means you have read and accepted the conditions on this page. These terms cover everything connected to your account activity: how you log in, how deposits are processed through DANA, OVO, or GoPay, how withdrawal requests are verified, and what

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happens if account rules are not followed. We reserve the right to update these terms when regulations or platform conditions change. When an update takes effect, continued use of your account counts as acceptance. Your account is personal and non-transferable. Sharing login credentials, using automated tools
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to access the lobby, or attempting to circumvent account verification steps are all grounds for suspension. Transactions processed via DANA, OVO, or GoPay are subject to the terms of those wallet providers in addition to ours. We are not liable for delays caused by third-party payment
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processing outside our control. Where eligibility and access are concerned, availability depends on local law and applies only to supported regions. If any clause in these terms conflicts with applicable local law, that clause is read subject to local legal requirements.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT CHANNELS

How to Reach Us About These Terms

Team online

Live Chat

Open live chat from your account dashboard for questions about these terms, account eligibility, or transaction disputes. Our Indonesia support team handles queries around the clock.

Email Support

Send a detailed message to our support address for written records of your request. We reply with a reference number so you can track the status of your query.

Account Help Center

Browse the help section inside your account for answers about wallet verification, GoPay or OVO transfer issues, and what these terms mean for your specific account status.

ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling

Account data you provide during registration and wallet verification is held securely and used only to process your transactions and verify your identity. We do not sell personal data to third parties.

Cookie Use

We use session cookies to keep your account active while you browse the lobby. Preference cookies remember your language and wallet settings between sessions on the same device.

Account Security Steps

Log-in attempts trigger an OTP sent to your registered mobile number. If you notice activity you did not authorise, contact live chat immediately so we can freeze and review your account.

Requesting Changes

To update registered details — including the DANA, OVO, or GoPay wallet linked to your account — submit a request through live chat with valid identity verification. Changes take effect after our review team confirms them.

Terms and Conditions — What You Need to Know

These questions cover the points we hear most often about how these terms affect your account, your wallet transactions, and your rights when something needs to change.

Yes. Any transaction you process through DANA, OVO, or GoPay on this platform falls under these terms, alongside the individual terms of each wallet provider. Both sets of conditions apply at the same time.

We update terms when regulatory or platform conditions require it. When we do, we post the revised version here. Continuing to use your account after an update means you accept the new conditions.

Sharing your account, using scripts or bots to access the lobby, submitting false verification documents, or conducting transactions linked to fraud are all grounds for immediate suspension under these terms.

Contact our live chat team and provide identity verification. Our review team checks the request and updates your registered wallet — DANA, OVO, or GoPay — within the timeframe stated at the time of your request.

Access and eligibility depend on local law. Where any clause conflicts with applicable local regulation, that clause is interpreted in line with local legal requirements. These terms do not override binding local law.

We retain account and transaction data for as long as your account is active and for the period required by applicable regulations after closure. You may request details about retention by contacting our support team.

What You Agree To When You Use bonsai login

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Center

How We Protect Your Account and Data

Data Handling

Cookie Use

Account Security Steps

Requesting Changes

Terms and Conditions — What You Need to Know

01 Do these terms apply to deposits made through DANA, OVO, or GoPay?

02 Can bonsai login change these terms without notice?

03 What are the grounds for account suspension under these terms?

04 How do I request a correction to my registered account details?

05 Where does local law fit into these terms?

06 How long is my account data retained under these terms?

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